Client Services Manager

Gail Perry Group, a National Fundraising Consulting Firm

About the role

Apply now to advance your fundraising career by working with and learning from the best consultants in the nation! Applicant MUST have at least two years experience in a fund development role at a nonprofit organization.

The Client Services Manager is a key member of the GPG fundraising consulting team focused on supporting exemplary client service delivery.

The Client Services Manager will support a portfolio of nonprofit clients in partnership with other GPG team members. Working with senior consultants, the Client Services Manager role is to ensure each client project is delivered on time, efficiently and achieves desired outcomes and objectives. Our consulting team serves as strategic leaders inspiring nonprofit leaders to achieve their dreams for a better world.

Client Services Manager responsibilities

The Client Services Manager supports our team of consultants in providing exemplary client service delivery and hand-on support to a portfolio of nonprofit clients.

To that end, the Client Services Manager will:

• Manage overall scheduling and coordination of consulting team and deliverables
• Produce client meeting agendas including the objectives for each meeting.
• Support report development through data gathering and visualization, report organization, and report section development under the direction of the managing consultant.
• Serve as the day-to-day leader on moving work plan objectives forward, providing reminders to GPG staff and clients, when needed.
• Attending client meetings for the purpose of taking comprehensive notes to ensure action items, follow-up steps and client feedback are documented.
• Prepare meeting follow-up memos including action steps and other follow-up items.
  Work with managing consultants following consultant onsite work to ensure follow up steps, reports, action items are completed on time.
• Support development of concrete, actionable project work plans designed to guide each client project to successful completion.
• Track and monitor action steps in our project management systems for consultants, team members, clients, and self.
  Use all available GPG resources—ability, experience, templates, tools, etc.—to seamlessly and efficiently advance project plans.
• Contribute resources to the GPG library through client work.
  Support clients with material, information and data requests as needed for internal assessments and other types of client projects.
• Interpreting data analyses including DonorSearch screening results.
• Present and participate in conferences, workshops, and webinars hosted by GPG and other industry groups.
• Promote and engage with GPG content across social media channels.
• Adopt a client-centric approach.

Required Qualifications:

• Education: Bachelor’s degree
• Experience: At least 2+ years’ experience in fundraising, ideally including experience focusing full-time on relationship-based fundraising (major gifts, foundations, or corporate partnerships).

Skills:

• Ability to ‘manage up.’
• Experience supporting leadership on client relationships and/or projects.
• Exceptional attention to detail.
• Superb relationship management, interpersonal, and communication (written and oral) skills.
• Excellent writing skills, including grammar and punctuation.
• Experience managing projects to successful completion.
• Outstanding organizational and time-management skills and ability.
• Openness to the ever-changing, dynamic environment of a start-up company.
• Eagerness to learn new knowledge and skills.
• Ability to travel for assignments, as needed.

Location
This role combines remote work-from-home and on-site client support requirements, which can vary by project from no onsite support to daily support. To help work-from-home, GPG will provide essential technology equipment.

Compensation
GPG is pleased to offer a competitive compensation and benefit package, as well as accelerated career development opportunities. Base compensation for this role is $55,000 – $75,000 commensurate with experience in relationship-based fundraising.

Equal Opportunity Employer
Gail Perry Group is an equal opportunity employer. We are women-led, intersectional and focused on empowering underrepresented talent across all identities, including race, age, ethnicity, sexual orientation, ability, veteran status and gender.

Job Type: Full-time

Pay: $55,000.00 – $75,000.00 per year

Benefits:

• 401(k) 3% Match
• 401(k) matching
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Work from home

Schedule:  Monday to Friday

Application Question(s):   Please list your positions that include fundraising or development experience at a nonprofit organization.

Education: Bachelor’s (Required)

Work Location: Hybrid remote in Chapel Hill, NC 27517

How to Apply for This Job

If interested in being considered and to initiate the application process, please submit your resume and cover letter with contact information to employment@gailperry.com.

Please include a link to your LinkedIn profile. We do not use recruiters and review applications on a rolling basis. No internships are currently available.